Privacy Policy for Jokabet Casino

Effective Date: March 1, 2026

Welcome to Jokabet Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration information.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling policies.
To process your deposits, withdrawals, and other transactions.
To provide customer support and respond to your inquiries.
To improve and personalize our services and website experience.
To send you promotional materials and offers, where you have consented to receive such communications.
To detect and prevent fraud and other illegal activities.
To comply with applicable laws and regulations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our gaming services.
Compliance with legal obligations: to meet regulatory requirements.
Your consent: for marketing communications and other optional services.
Legitimate interests: to improve our services, ensure security, and prevent fraud.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to process your transactions.
Third-party service providers who perform services on our behalf, such as IT, customer support, and marketing.
Affiliated companies within the Jokabet group for operational purposes.

We ensure that any third parties with whom we share your data provide adequate protection and comply with applicable data protection laws.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We will ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data in certain circumstances.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Address: Jokabet Casino Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

Thank you for choosing Jokabet Casino.